Terms of Service
Last updated September 15, 2026.
The service
CineConcierge answers inbound theater phone calls and, when a theater enables SMS, inbound texts about showtimes, hours, ticket prices, and theater policies. We do not sell tickets on the phone or by text. The theater remains responsible for its own box office, films, and guest policies.
Accounts and billing
Theater customers sign up for a plan (Starter or Growth; Dormant after a paid month), pay through Stripe, and keep login and location settings accurate. Minute and SMS pools are described on the pricing page and in the admin dashboard. If minutes are exhausted, callers may be transferred to staff instead of automatic answering.
Acceptable use
Do not use the service for unlawful content, spam, or marketing blasts. Personality and voice settings must not impersonate a real person or a copyrighted film character. NCR may suspend a line that violates carrier, Twilio, or these terms.
SMS program terms
Guests opt in by texting the theater’s published phone number (the same number on the website, Google listing, or ticket stub). The first inbound text is consent to receive a reply about that theater’s showtimes, hours, prices, or policies. Messages are transactional customer care, not promotions.
Message frequency: replies only when the guest texts in; a typical guest sees fewer than 5 messages per day. Message and data rates may apply.
Reply STOP to cancel. Reply HELP for help, or email [email protected].
We do not share mobile numbers or SMS opt-in information with third parties or affiliates for their marketing. See the Privacy Policy.
AI answers
Answers are generated from the theater’s profile, hours, and loaded showtimes. Listings can be incomplete if a ticketing feed is down. The service may transfer to staff or offer voicemail when it cannot help. Do not treat an automated answer as a ticket sale or a guarantee of a seat.
Limitation
The service is provided on an as-available basis. NCR is not liable for carrier outages, ticketing-system downtime, or a guest’s reliance on an automated answer. These terms are governed by the laws applicable to New Cinema Relations, LLC’s operations, without creating extra warranties beyond those required by law.