Privacy Policy

Last updated September 15, 2026.

New Cinema Relations, LLC (“NCR,” “we”) is an independent software vendor that builds software for independent movie theaters, including CineConcierge, an AI phone and SMS concierge. Business address: 10520 Bennett Road, Dunkirk, NY 14048. Questions: [email protected].

What we collect

We collect information needed to answer theater callers and texters, run accounts, and bill the service:

Theater account details: company name, admin email, location, and billing information (processed by Stripe).
Call and SMS metadata: numbers involved, timestamps, duration, and message content needed to reply about showtimes, hours, prices, and theater policies.
Voicemail recordings and transcripts when a caller chooses to leave a message.
Showtimes and theater facts the theater provides (including pasted weekly times) or that we fetch from Ready Theatre Systems when that theater is on RTS.

How we use it

We use this information to operate CineConcierge for the theater that published the phone number: answer inbound questions, transfer or offer voicemail, send transactional SMS replies the guest asked for, measure minute and SMS usage, and support the account. We do not sell personal information. We do not use inbound movie-line traffic to build marketing lists.

Mobile numbers and SMS (CTIA)

We do not share, sell, rent, or otherwise disclose mobile phone numbers or SMS opt-in data to third parties or affiliates for their marketing or promotional purposes. Carriers and Twilio process messages to deliver them. Theater staff see what they need to run the theater (for example a voicemail the guest left).

SMS is guest-initiated customer care. We reply when someone texts the theater’s published number about showtimes, hours, prices, or policies. Message frequency: replies only when the guest texts in; a typical guest sees fewer than 5 messages per day. Message and data rates may apply.

Reply STOP to opt out. We honor opt-out immediately and will not send further SMS to that number except a single confirmation. Reply HELP for help. You can also email [email protected].

Calls

Inbound calls to a theater’s CineConcierge number are answered by an automated voice so the theater can take showtimes and FAQ questions. We may transfer to staff or offer voicemail. We do not record live two-way conversations as a default product feature. Voicemail is stored only when the caller chooses to leave a message.

Retention and processors

We keep account, call, and message records as long as needed to operate and bill the service, then delete or anonymize them on a reasonable schedule (including optional voicemail auto-delete). Processors include Twilio (voice and SMS), Stripe (payments), and the service that drafts spoken answers. Each is used to provide the service, not to market to guests.

Theater customers

If you are a theater using CineConcierge, you control the theater profile, hours, and showtime source. NCR is the service operator. Guest-facing messages identify the theater the guest contacted.

Contact

Privacy questions: [email protected]. Related: Terms of Service.